Charlotte, NC

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Reviews

Jan. 8, 2008 @ 09:27 am

Time Warner Cable & Security

Average Rating:

Category: Reviews » Mass Media » Television Stations

3140 W Arrowood Rd
Charlotte, NC
(704) 377-9600

Michael says:

I have never had such poor service at all levels than I have had with Time Warner Cable. I had basic cable and they kept raising my rates until they were close to $70 a month just for basic cable. To speak to anyone there, you have to wait 30 minutes on the phone. They would do nothing to lower my bill so I told them I would cancel my cable. That’s when they offered me a lower price, but I refused. The guy came out and disabled my Roadrunner services instead of my Cable. When I called to report this, they told me it would be another week until they had someone out there to fix it. Their CS is the absolute worst and I would not recommend them to anyone. If they offered me free cable and Internet for life, I wouldn't take it.

Jan. 12, 2008 @ 01:20 pm

s says:

I can't stand Time Warner....they were horrible since the first install. I went ahead and switched to The Dish Network.

Mar. 14, 2008 @ 04:46 pm

Brian says:

We moved to Charlotte in September and went with Time Warner for cable, internet, and phone. The only thing that works right is the phone. The TV service has been a constant problem, and we've had to have people out here to fix it more than 10 times in the past 6 months. Every few weeks the picture quality drops out to a fuzzy mess and we have to have it looked at again. The audio for the past month has been scratchy on all the channels, sounding like an old record player with treble turned all the way up (and this is on every tv in the house). But with this problem, they've offered no help what so ever. On a good day, when the picture is clear, you'll have the picture freeze for about 2 seconds every 10-15 minutes (and this happens on all the tvs, not just the one with the digital box. It's like you're watching a scratched DVD that can't quite play smoothly. How this happens without a digital box, I don't know. Complete nonsense, and they plan to go completely digital... that should be funny.
Now... Internet... This has been a battle from the start. Firstly let me say that their basic speed offered is 5mbps upgradable to 8mbps. When I lived up north we had Cablevision and their basic speed was 15mbps upgradable to 30mbps; that's just to give some guidelines to the quality of service being offered.
So... Service drops out all the time. Every night our internet speed drops from 5 mbps down to 1mbps. You can test this online, ping their servers, print things out, make them diagrams and posters, yet still they tell you its fine. Meanwhile it takes 30 seconds to open google.com but to them, this is totally fine. They deny the speed is slowed to sometimes only 300Kbps (not even a full mbps), despite being able to test your speed using their own speed test page.
Bottom line, it's like living in the dark ages. It's just terrible from start to finish (although I'm glad they can make a phone work).