Kathy
Richmond, VA
Send Message
Send Message
Add As Friend
Add As Friend
Invite To Community
Invite To Community
RSS Feeds
RSS Feeds

Review

Apr. 16, 2008 @ 03:21 pm

The Countertop Company

Category: Reviews » Home Services » Kitchen & Countertops
5126 Park Road
Charlotte, NC
(704) 529-0344
Dealing with The Countertop Company in Richmond Va has been a very expensive, educational and most trying experience.
They "misquoted" our job first of all and we had to add $1200 to it on the day of the templating to keep our install date that they failed to show up for.
Bob Watson sold us a $441 Eclipse sink and the installers showed up with a $79 sink--they showed me the website they order them from.
The granite grain was running every direction imaginable.
Bob Watson at the showroom was absolutely useless in getting anything resolved.
I went to the fabrication shop pretending to look for a job in order to get someone to speak to me. The shop manager says Tom Passarelli does not know what he's doing and does not care that so many of us are unhappy.
We ended up getting a warrant and Passarelli dodged this process until I found a court date where someone else had him in court and I had him served in that courtroom that day! Now we have received Judgment and have to figure out how to get the money.
The Washington Newspaper reported that all this was sold Jan 31, 2008. They continue to operate here in Richmond as The Countertop Company.
I really believe we have to help each other on this to get this any type of satisfaction.
Sep. 17, 2007 @ 06:16 pm
james says:
Do not use this company! I had them install granite countertops in my home and it was a DISASTER. First, they were 2 weeks late from their promised install date. Second, they installed a completely different color than what was shown in the showroom. I know that granite varies from piece to piece, but the granite they installed was completely different. Third, they did a shappy installation job.

This company's membership in the BBB has been REVOKED from unresolved complaints and they have even been featured on TV News because of unsatisfied customers.
Oct. 12, 2007 @ 07:49 am
Jen says:
You are lucky they even installed your product. I paid them about $3500 last February and they haven't even installed my countertops! They cancelled installation twice, and then lost our measurements. We asked for our money back and they refused. We tried to sue them, but the warrant was returned undeliverable because the owner of the company, Thomas Passarelli, does not frequent the office he has registered with the State Corporation Commission - which is where customers must serve warrants.

Please file a complaint with your State Corporation Commission and your state regulatory agency. A group of about a dozen customers up in Virginia are doing the same thing in an effort to get their license revoked. At least we can save future customers from this awful mess.
Nov. 13, 2007 @ 04:18 pm
Jean says:
My husband & I have been trying to get some resolution with The Countertop Company for months. It appears there are enough people that we could file a class action law suit or something? I welcome any ideas. They owe us over 4000. for a kitchen countertop they never installed and refuse to refund our money.
Nov. 17, 2007 @ 04:11 pm
Lucy says:
We worked with the countertop company this summer and love the end product. We picked poseidon which had a lot of movement in the piece. I loved the colors and the movement. It is like having a piece of artwork in my kitchen. My concern was how they were going to fabricate the piece so that the movement went in the similar direction and they did a fantastic job. I know granite is a natural product, but I was concerned about the seams as there was so much movement in my pieces. The installers were just wonderful and the whole process of installing took only about 4 hours. I highly recommend this company, especially if you choose granite that has a lot of movement.
Dec. 6, 2007 @ 02:16 pm
Jean says:
Lucy you are one of the few lucky ones. I have been contacted by another local customer of The CTC that is currently having a horrendous time with this company too. They installed the wrong color and it is not cut correctly. The Countertop Company refuses to acknowledge them and will not return their phone calls. This is typical for this company. I honestly hope the word gets out about them and that NO ONE else will have to go through this.
Jan. 7, 2008 @ 01:04 pm
Diane says:
The Countertop Company - The WORST company EVER!!

We have now innocently joined the rank as victims of The Countertop Company, Raleigh. We have suffered immeasurably over the holidays without countertops, cancelled events and plans, and we are also out over three grand. We've had five delivery dates, and a dim whit in VA that knows absolutely nothing. The local store has been closed. No one is answering phones, and no one is talking to us, either locally or "corporate." We are filing complaints left and right. HOW IN THE *&@@ DOES THE GOVERNMENT LET A BUSINESS CONTINUE TO CON PEOPLE! When does it stop? Why are these stores and businesses allowed to continue to operate?? All they are doing is victimizing people!!
Jan. 12, 2008 @ 12:12 pm
Diane says:
This company is now advertising sale prices and two week delivery - enticing more victims. There are already a LOT of victims of this company, up and down the east coast. People in NC with complaints against this company should file with their local BBB, the NC State Attorney General's office, Consumer division, contact Linda Matthews. Also, file with Federal Trade Commission.

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

While the FTC does not resolve individual consumer problems, your complaint helps to investigate fraud, and can lead to law enforcement action.

D.

Add new review for The Countertop Company

You must be logged in to add a review.

Map & Directions